FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Please take a look at the sections below to find the answers you are looking for. If you can't find what you are looking for or have additional questions, please feel free to contact us. We are always here to help!

1. General questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within  5 days from the date of purchase. To initiate a return, please visit our returns page and follow the instructions.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Can I cancel or change my order?

We try to process orders as quickly as possible, but if you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page under the "Details" section. If you have any further questions about the material, please feel free to contact us.

How can I take care of this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you do not find the color you are looking for, please contact us and we will do our best to help you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for some purchases. For more information, please check our website or contact our customer service.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technologies to protect your information.

4. Questions about shipping

How long does it take to ship?

Shipping times vary depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

Yes, we offer free shipping on orders over a certain amount. Please refer to our shipping policy for more details.

Do you ship to PO boxes?

Yes, we ship to PO boxes. Please provide your complete and accurate shipping address to avoid delays in delivery.

5. Contact Questions

How can I contact customer service?

You can contact our customer service by sending an email to [YOUR EMAIL] or calling our toll-free number at [YOUR PHONE NUMBER].

What are your opening hours?

Our hours of operation are Monday through Friday, 9:00 am to 5:00 pm EST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message via our contact page on our website, or send us an email at

official@ricamagic.com

OUR MISSION

Our mission is to transform every gift into an extraordinary experience, celebrating the love between couples, families and friends. We are committed to ensuring the highest quality in every creation, continuously exploring innovative ideas to express bonds in unique ways.

We are also excited to collaborate with large companies, offering customized solutions for events, promotions and awards. Our creations can include unique corporate gifts and branded items that reflect the brand identity. With our embroidered work uniform service, we help companies combine professionalism and style, providing a coordinated image that strengthens the team and communicates a message of excellence.

We believe that every company has a story to tell and we are here to help you do it through distinctive products that leave their mark. At RICAMAGIC, each product is designed to make every occasion, whether private or professional, truly special. Discover how we can work together to make every moment memorable!

OUR VISION

RICAMAGIC aims to become the reference brand in the sector of personalized gifts and made-to-measure clothing, redefining the concept of customization. Our ambition is to offer unique and innovative garments, made with the highest quality materials, that not only reflect the personality of our customers, but also become symbols of unforgettable experiences.

We work side by side with companies, creating customized solutions that elevate their brand and enrich every event with a distinctive touch. With a vision oriented to excellence, we are committed to exceeding expectations, ensuring first-rate customer service and an engaging shopping experience.

Our goal is to inspire joy and connection through our products, turning every gift into a unique story. Together, we can build a future where RICAMAGIC is not just a brand, but a true point of reference for those seeking originality and quality in personalized. Join us on this exciting journey towards innovation and excellence!

OUR PASSION

Each of our items, including embroidered pieces, are meticulously crafted by our expert artists and artisans. We are firmly dedicated to preserving the authenticity of craftsmanship at every stage of the production process, ensuring uncompromising quality results. We also offer unlimited customization services, enthusiastically adapting to our customers' specific needs to create unique products that tell their story. Our passion for excellence and customer satisfaction is at the core of every creation, making each item not just a product, but a memorable experience.

LET'S KEEP IN TOUCH

For any general inquiries, order assistance or product information, please contact us via email.

Opening hours:

Our customer service is at your disposal during the following hours:

Monday to Friday: 09:00 to 18:00

Weekend: 09:00 - 17:00


If you have any questions or need further assistance, please contact us:

E-mail: official@ricamagic.com

Phone: +39 3245919522

Location: Modena

Response time
We strive to respond to all inquiries within 24-48 hours during business days. If you contact us on a weekend or holiday, please allow additional time for a response.

Feedback
We appreciate your feedback and suggestions. If you have any comments on how we can improve our services or products, please let us know.

Thank you for choosing Ricamagic.com

We look forward to helping you.